SHIPPING COSTS & TIMELINES

• Ontario & Quebec: $99 on all orders, delivery 4-5 business days.
• Outside of Ontario & Quebec: $199 on all orders, 7-10 business days.
• United States: Shipping is available to all 57 U.S. states with a flat fee of $960 USD on all orders, 7-10 business days. Duties are included.
• Orders under 15 lbs: $49 on all orders, 2-3 business days.
• No shipping to Northwest Territories, Yukon, Southern Gulf Islands BC, or P.O. boxes.

DELIVERY DETAILS

• For Ontario orders, we’ll contact you via email within 24 hours to schedule a delivery date that works best for you. A signature will not be required upon delivery.
• For orders outside of Ontario, a third-party transport company will contact you directly once your order has arrived in your province to arrange a delivery date.
• Deliveries occur between 10:00 AM and 5:00 PM and the drivers do not call ahead of arrival.
• All items will be delivered to your driveway or curbside.
• After your order has been delivered, you’ll receive an email confirmation for your records.

PRODUCT DAMAGES

• You have 48 hours after delivery to report any product damage.
• Please email shop@venetobath.com with photos and/or videos of the damage.
• A Veneto Bath representative will respond within 24 hours of receiving your email.
• Return shipping costs are not covered by Veneto Bath.