If you are not completely satisfied with your purchase, please contact us at shop@venetobath.com to return or exchange your item(s) within 14 days of the delivery date, with proof of purchase. All returns or exchanges must be in brand new condition, with the original packaging. Veneto Bath reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. Once the product is returned to our warehouse and passes the inspection you will receive a full refund net of any shipping costs incurred by Veneto Bath.