Free Shipping on orders $2500 and over.
Veneto Bath understands that getting your items in a timely manner is important to you, so we process your order swiftly. You can expect to receive your items within 4-5 business days, if the item is in stock. Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order.
ABOUT FREE SHIPPING
Items $2500 and over ship free, via standard ground service, to locations within Canada. Items are delivered Curbside only. We don’t bring items inside the home. We do not ship to Northwest Territories, Yukon and the Southern Gulf Islands BC. We do not ship to P.O. boxes. We may not be able to ship to all remote/rural locations. You will be notified if we are unable to deliver to your location.
TRACKING YOUR ORDER
Once your order leaves our warehouse, a tracking number will be emailed to you. Tracking codes take one business day to activate.
In the case that you are not completely satisfied, you can return it within 7 days for a full refund or exchange it within 14 days of pickup or delivery. The product must be unused and in the same condition as received. It must also be in the original packaging. Once the product arrives back to our warehouse and inspected, the full refund will be issued. There are no restocking or handling fees. If for any reason the item arrives back to our warehouse with no packaging, is damaged, or has been installed or used, we have the right to refuse the refund or issue a partial refund. Shipping fees for returns are not covered by Veneto Bath. and if it is returned in its original condition and packaging you will receive a full refund net of any shipping costs incurred by Veneto Bath.
DAMAGED ITEMS DURING TRANSPORT
If the product arrives damaged, you will have 48 hours to make a claim. Any return shipping costs due to damaged or manufacturers defects will be covered by Veneto Bath. The customer will not be liable for any shipping costs in this case.